Can we limit how many drop-offs are booked per day?

Yes. Online booking follows the capacity you set, so you won't be overbooked.

Does this replace our service advisor?

No. It takes repetitive calls and reminders off their plate so they can focus on customers in front of them.

For auto repair shops

Missed-call text back and online booking for auto repair shops

When the bays are full, nobody can stop to answer the phone. A driver with a warning light on the dashboard will just call the next shop, and you'll never know.

We set up a text back for missed calls that asks for the make, model and problem, online booking for drop-offs, reminders the day before, and follow-ups on estimates that didn't get approved.

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Where shops lose cars

Busy bays, ringing phone

Your advisor is with a customer and the techs are under cars, so the phone rings out at the busiest times.

Estimates that stall

Drivers get a quote, say they'll think about it, and never call back unless someone checks in.

Drop-offs by phone only

Customers who want to book a service at night have to wait until you open, and many forget.

What we set up for your shop

1
Missed-call text back
Callers get a text asking for their vehicle and the problem, so you can quote before you call back.
More about missed-call text back
2
Online drop-off booking
Drivers choose a drop-off slot that matches your bay capacity.
More about online booking
3
Reminders and estimate follow-ups
A reminder before drop-off, and a polite nudge on estimates waiting for approval.
More about appointment reminders

Example texts for an auto shop

Missed call

Hey, this is Mike's Auto. We're under a car right now. Text us your make, model and what's going on and we'll send a quote, or grab a drop-off slot: book.mikesauto.com

Estimate follow-up

Hi Dana, it's Mike's Auto. Just checking on the brake estimate for your Civic. Reply YES to book it in or ask us anything.

Works with what you already use

Works with your existing number. Booking and reminders can connect to shop software such as Tekmetric or Shopmonkey where possible, or a shared calendar.

questions

Auto repair shops: common questions

Yes. Replies can include photos, which helps your advisor give a better first answer.

Related services

your turn

Get your free 3-fix review.

Tell us where to look. Within one business day you'll get an email with the three changes most likely to bring you more bookings.

Rather just email? steve@24x7developers.tech