Can new patients book straight into the schedule?

Many practices prefer appointment requests for new patients so the desk can check insurance first. We can set it up either way.

Our software already sends reminders. Do we need this?

Maybe not. If your current reminders work, we'll leave them alone and focus on missed calls and online booking.

For dental practices

Missed-call text back and online booking for dental practices

Your front desk is checking in patients, verifying insurance and answering questions, all at once. When the phone rings during all that, a new patient who doesn't get through usually calls the next practice on Google.

We set up the small things that catch those patients: a text back when a call is missed, online booking for new and returning patients, reminders that cut no-shows, and review requests after each visit.

Get my free 3-fix review

A dentist examining a patient in the dental chair

Where dental practices lose patients

Calls during check-in and lunch

The busiest moments at the desk are when the phone is most likely to ring out, and new patients rarely leave a voicemail.

Evening searches for a new dentist

People look for a dentist after work. If they can't request an appointment online, many put it off or book elsewhere.

Hygiene no-shows

Cleaning appointments booked months ahead are easy to forget, leaving gaps in the hygienist's schedule.

What we set up for your practice

1
Missed-call text back
New and existing patients get a friendly text if the desk can't answer, with a link to request an appointment.
More about missed-call text back
2
Online booking or appointment requests
Patients request a time online; you can confirm new patients by hand if you prefer.
More about online booking
3
Hygiene and appointment reminders
A text before each visit with confirm or reschedule, so hygiene gaps can be refilled.
More about appointment reminders
4
Review requests
A polite request after each visit keeps recent reviews coming in.
More about google review requests

Example texts for a dental practice

Missed call

Hi, it's Green Hills Dental. Sorry we missed your call, we're with a patient. Reply with what you need, or request an appointment here: book.greenhills.com. Reply STOP to opt out.

Hygiene reminder

Hi Maria, a reminder of your cleaning with Jen tomorrow at 10:30 am. Reply C to confirm or R to reschedule.

Works with what you already use

We work with your existing phone line and calendar. For practice management software such as Dentrix, Open Dental or Eaglesoft, we check what can connect before quoting, and keep patient details out of text messages.

questions

Dental practices: common questions

No. Messages stick to times, names and links, and never include treatment or health details.

Related services

your turn

Get your free 3-fix review.

Tell us where to look. Within one business day you'll get an email with the three changes most likely to bring you more bookings.

Rather just email? steve@24x7developers.tech